Hi! I'm Thomas French

Bio

Thomas is an Industry Fraud Consultant and Advisor supporting the financial services industry providing domain expertise focused on fraud operations, payments and identity fraud. He has 30+ years of experience in the Financial Services industry covering all aspects of fraud and overseeing key lines of business (card products, checking and deposits, wire, ach, online and mobile).  He is considered a trusted advisor and thought leader to the fraud industry, representing his former bank on several financial services committees including The Financial Services Roundtable/BITS (now BPI, Banking Policy Institute), The American Bankers Association (ABA) and Auriemma Consulting Fraud Roundtables for cards and deposits. Prior to joining SAS, Tom was part of the Enterprise Fraud Risk and Control Team at Bank of America and was responsible for forecasting losses, improving customer experience through industry benchmarking, product / policy assessments, operational efficiency, strategy design, development and deployment. Prior to Bank of America, Tom worked at Wachovia and its predecessor, First Union National Bank and resides in Charlotte, NC.

Topic: Fraud NEVER goes away…it just moves around.  In the landscape of Fraud and Financial Crimes, the "cheese" has moved again…in a big way. 

In the late 90s, Spencer Johnson wrote the book, "Who Moved My Cheese" about adapting to change…that change is inevitable, and we need to anticipate change. 

And while a goal of many fraud organizations is to keep the gap between their defenses and the fraudsters as small as possible, new technologies and a culture of fraud have, "moved the fraud cheese."

I believe we are at the beginning stages of an age of The Digital Industrialization of Fraud.   C-Suite Leaders must understand that the Fraud Cheese has moved, and the 'old ways' of thinking about fraud have changed. They must evolve their thinking and adapt (routinely investing) quickly…the sooner the better.